Terms & Conditions

These booking conditions contain important information and set out contractual terms and conditions which apply to the booking you make with Sutton Barton Farm House. These booking conditions include some exclusions & limitations of liability and it is therefore important that you read them carefully.


Sutton Barton Farm House is owned and managed by Mr. & Mrs. Cooke. Once the holiday confirmation has been issued, the contract is between the Property Owner and the holiday maker who is referred to in this agreement as the hirer.

2. Holiday Let Information

We take every care to ensure the accuracy of the information contained in this website. All information is given in good faith and is believed to be correct at the time of publishing. The hirer must accept that minor differences may arise between photographs and actual property. All distances given are approximate. Occasionally, ‘force majeure’ or problems outside our control may arise which may mean that some facilities or services become unavailable. If this situation should arise, we will contact you as soon as is reasonably practical. Similarly, we cannot accept responsibility for any changes of closures to local area amenities mentioned in this brochure or by our representatives or advertised elsewhere. It is also the responsibility of the Hirer to make any specific requirements/needs known at the time of booking and to ensure that the holiday property selected is suitable for their own needs.

3. Payment

Once a booking is confirmed by a 35% deposit, the Hirer is responsible for the total cost of the holiday shown on the invoice. The balance is due to be paid 4 weeks prior to the commencement of the holiday. If booking is made less than 4 Weeks before arrival, the full cost of the holiday is due. We do not send reminders.

4. Cancellation by You

If you wish to cancel your holiday, you should notify us in writing immediately. In the event of your cancelling, we will endeavour to relet the property, however, you should note that you will remain liable for payment of the full amount shown, although we will give you credit for any rents received as a result of re-letting less the expenses we have incurred in doing so.

5. Cancellation Insurance

You should note that in the event of your cancellation it is not always possible to re-let the property. If we are not able to do so you will be liable to pay the cost of the booking in full. Cancellation holiday insurance is advisable.

6. Hirers Obligation

Under the terms of this agreement, the Hirer agrees:

  1. To pay for any damage however caused, excluding reasonable wear and tear.
  2. To take good care of the property and leave it in a clean and tidy condition.
  3. Not to allow the property to be occupied by more than the maximum number of persons stated on this website.
  4. Pets are permitted, the Hirer will be liable to pay the appropriate pet fee and the Hirer will be liable to reimburse the property owner for any unpaid pet consent fees, costs, damages and any other loss incurred as a result of the pet’s unauthorised stay.
  5. Not to allow pets to be left in the property unattended at any time.
  6. Not to cause nuisance or annoyance.
  7. The Owner is allowed reasonable access to the property and it’s garden at all times and in the case of an emergency where the Owner/Agent may enter without prior notice.

7. Party Booking

The person named as head of the party on the Booking Form will be responsible for all members of the party and should ensure that they are fully aware of and comply with these Booking Conditions. If the conditions are not complied with, the Owner can refuse right of entry and in this situation, no monies will be refunded. Bookings will not be accepted from persons under 18 years of age or from all male or all female parties without specific agreement from the owner. Bookings are usually non-transferable and any changes to guest details must be agreed by the Owner in advance. The number of persons occupying the property must not exceed the number stated in the brochure description unless otherwise agreed by the Owner in writing. Persons include infants.

8. Complaints

All complaints must be notified immediately and before you return home in order to give us a chance to rectify the situation.

9. Provisional Reservations

Provisional reservations can be accepted by telephone but must be confirmed within five working days by the arrival of a deposit equal to one third of the total rent. Provisional reservations will automatically be cancelled after five days have expired without further reference to you.

10. Time of a Letting

The holiday accommodation cannot be taken before 3.00pm on the day of arrival and must be vacated by 10.00am on the day of departure.

11. Liability

The Property Owner will not be responsible for any loss or damage to the property of the hirer or any member of his/her party (including pets, vehicles, and contents) other than if this arises from our negligence or default negligence of default of our employees and or agents.

12. Contract

This contract is made on the terms of these booking conditions and is deemed to be made at Sutton Barton Farm House, Devon. The contract will be governed by English Law subject to the exclusive jurisdiction of the English Courts. If any booking conditions are found to be invalid or unenforced then the reminder will not be affected.